Refund policy

Last updated: April 13, 2026

We do not accept standard returns or exchanges on River by Lisa products, as every item is custom printed to order especially for you. Please check our size guides carefully before placing your order.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Claims must be raised within 30 days of receiving your order.

Exceptions / non-returnable items
Because our products are made to order, we are unable to accept returns for change of mind, incorrect size selection, or any reason unrelated to a product fault. We also cannot accept returns on sale items or gift cards.

Exchanges
We do not offer standard exchanges. If you receive a faulty or incorrect item, please contact us and we will arrange a replacement or refund once the issue has been reviewed.

European Union 14-day cooling off period
All products in the River by Lisa store are custom printed upon request and are therefore exempt from the EU 14-day cooling off period under the Consumer Rights Directive (2011/83/EU), which excludes goods made to the consumer's specifications or clearly personalised. 

Refunds
We will notify you once your claim has been reviewed, and let you know if a refund or replacement has been approved. If a refund is approved, you'll be automatically refunded to your original payment method within 10 business days of the decision being made. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at support@riverbylisa.com.

You can contact us for any returns or refund questions at support@riverbylisa.com.